By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
Shipping and Handling
All domestic orders will ship within 3-5 business days once the order has been placed. This may be affected by national holidays, vacation, etc. We are currently shipping via USPS Priority Mail. Once the order has shipped, the customer will receive tracking information and is responsible for tracking their shipment. Lotus La Vie is not responsible for package theft of incorrect delivery. Make sure you have put in the correct shipping address at checkout. PLEASE BE AWARE OF YOUR SHIPMENT: If the tracking shows your package was delivered and you claim you did not receive your package, I cannot file a claim with the USPS. As a result, I will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact us.
Multiple orders can be consolidated into one order (shipping overages will be refunded) but only before the shipment has shipped.
International packages may be subject to customs, duties or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Lotus La Vie have no control over these circumstances.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
Orders cannot be cancelled once they have been shipped.
We reserve the right to cancel any unshipped order.
If any products cause irritation, discontinue use immediately and consult a physician.
Per FDA Regulations, Lotus La Vie cannot and will not make any medical claims based on any soap ingredients. The main purpose of soap is to cleanse. We are not medical professionals or healthcare professionals.
Soap & Candle Appearance
Our Artisan Soaps are handcrafted with high quality ingredients specifically chosen to ensure a hard, long lasting and cleansing bar of soap. Handmade in small batches at our studio in NYC, these bars are individually cut by hand, while we aim for our bars to weight 4.5 Oz (128 g) per bar, there might be a slight variation in size and color.
When properly taken care of, handmade soap can last sometimes longer than commercial soaps. We recommend you keep your soap bar in a dry, ventilated area and allow the water to fully drain after each use.
Since all of our soaps and candles are handcrafted and hand-poured, we do our best to describe and photograph its physical qualities. The soap or candle you receive may not look exactly like the one in the picture but that is because every product is very unique in it being specially handmade, hand cut, or hand-poured.