Due to the nature of our products and safety and contamination concerns, we do NOT ACCEPT returns. We are unable to resell any item that has been out of our supervision. All sales are final.
All of our products are carefully inspected before they are shipped. Used candles and skincare products cannot be returned or refunded, however, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
Soap & Candle Appearance
Our Artisan Soaps are handcrafted with high quality ingredients specifically chosen to ensure a hard, long lasting and cleansing bar of soap. Handmade in small batches at our studio in NYC, these bars are individually cut by hand, while we aim for our bars to weight 4.5 Oz (128 g) per bar, there might be a slight variation in size and color.
When properly taken care of, handmade soap can last sometimes longer than commercial soaps. We recommend you keep your soap bar in a dry, ventilated area and allow the water to fully drain after each use.
Since all of our soaps and candles are handcrafted and hand-poured, we do our best to describe and photograph its physical qualities. The soap or candle you receive may not look exactly like the one in the picture but that is because every product is very unique in it being specially handmade, hand cut, or hand-poured.
Per FDA Regulations, Lotus La Vie cannot and will not make any medical claims based on any soap ingredients. The main purpose of soap is to cleanse. We are not medical professionals or healthcare professionals.
If any products cause irritation, discontinue use immediately and consult a physician.